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    FAQs

    Frequently Asked Questions

    Answers to common questions about our new name, brand, and future direction.

    General FAQs

    Effective September 8, 2026, all Health Network One and its family of companies will operate under the Emboss Specialty brand.

    Emboss Specialty provides a clearer expression of our role in specialty care, bringing together clinical programs, provider networks, and financial management to deliver measurable results.


    With the rebrand, our solutions and products will be unified under a single brand rather than represented by multiple legacy names.

    No. Emboss Specialty is the same organization, with the same leadership, teams, and capabilities.

     

    We are rebranding to further reflect the role we play for clients and providers: a modern performance partner that brings structure, intelligence, and innovation to specialty management.

    No. Emboss Specialty is the primary market-facing name. Legal entity names may continue to appear where required (e.g., Health Network One, dba Emboss Specialty).

    Client/Health Plan

    Providers

    There is no disruption to your current programs or performance. Emboss Specialty reinforces our existing model, designed to deliver measurable savings, improve outcomes, and provide greater control over specialty spend.

    No. All existing agreements remain in effect.

    No. Our value-based solutions for eye care (routine vision and medical-surgical eye care), dermatology, outpatient therapy (PT/OT/ST), podiatry, gastroenterology, sleep, and urology remain unchanged.

    No. All programs, clinical models, and operational processes remain the same.

    No. Our focus on accountability, outcomes, and transparency remains unchanged, and there will be no immediate changes to our reporting or performance commitments.

    No. Your existing contacts remain in place.

    Our new website is EmbossSpecialty.com. Our employees will also have new email addresses under the EmbossSpecialty.com domain. Our previous URLs and email addresses will be automatically redirected to minimize disruption when accessing information online or contacting our team.

    No. Emboss Specialty’s mailing address is PO Box 980216, West Sacramento, CA 95798-0216 and our corporate offices are located at 4565 Ponce De Leon Blvd., Suite 200, Coral Gables, FL 33146. 

    No action is required. If future changes affect your organization, they will be communicated by your account management team.

    You will begin to see updated branding across communications, reporting, documentation, and corporate platforms.

     

    Other company names may continue to appear during a defined transition period to ensure clarity (e.g., Emboss Specialty, formerly Health Network One, Emboss Specialty, formerly Premier Eye Care, a Health Network One Company).

    Please reach out to your Account Management or Client Delivery representative.

    No. Your participation, contracts, and relationships remain unchanged.
    No. All existing agreements remain in effect.

    Not at this time. Your current points of contact and support call centers remain the same.

    You can find login information and request access by going to the Provider Log In page.

    No. Existing processes, systems, and requirements continue as is.

    No. All processes and addresses remain the same. Any future updates will be clearly communicated in advance by your provider relations representative. 
    No. Recredentialing is not required because of the rebrand. Providers will continue to be recredentialed every 36 months in accordance with NCQA requirements.
    Yes. Previously issued authorizations will remain valid after the rebrand because existing processes, systems, and requirements are not changing. 
    Yes. During the transition period, you may see: “Emboss Specialty, formerly Health Network One” or “Emboss Specialty, formerly Premier Eye Care, a Health Network One Company.” This ensures continuity and avoids confusion. 

    No. Please continue using the current addresses listed below:

    • Physical (Florida): 4565 Ponce De Leon Blvd., Suite 200, Coral Gables, FL 33146

    • Physical (Hawaii): 7192 Kalanianaole Hwy., Ste A-143A #119, Honolulu, HI 92825

    • Mailing (Claims; Eye Care): PO Box 21503, Eagan, MN 55121

    • Mailing (Claims; all other specialties): PO Box 980216, West Sacramento, CA 95798-0216

    Please contact your Provider Relations Representative. 

    Vendors and Partners

    No. All current engagements, deliverables, and expectations remain intact. 

    No immediate changes are expected. Our focus remains on reliable execution, operational alignment, and performance consistency.

    No. Existing agreements remain in effect.

    You may begin to see updated company naming and branding in documentation.

     

    Externally facing systems or documents may need to be updated to reflect the new branding. Any required updates will be communicated by your current contact.

    Email domains and branding will be updated, but communication continuity will be maintained.

    Use Emboss Specialty in standard communications. Legal entity names should be used in formal agreements when required (e.g., Health Network One, a Florida corporation, dba Emboss Specialty).  

    Please reach out to your existing primary contact or established communication channels.